Sign Up on the LiveHealth Online Website

It couldn’t be easier – just tell us your name, email address and a password, then answer a couple questions. You can sign up for LiveHealth Online in a few minutes.

Or Download the App

Download the App on your Apple or Android device and be ready to see a doctor when you need it.

Choose a Doctor

Log in with your email address and password, and you’ll be taken to the See a Doctor Now page. You’ll see information about the doctors who serve your location; the ones with a green Connect button are available now.

Start a Session

Just click the green Connect button to be connected with the board-certified doctor of your choice. If that doctor is seeing another patient, you’ll have the option of going to an online waiting room or choosing another doctor who is available at that moment.

Have Questions?

Just call LiveHealth Online customer service at 888.548.3432 for help.

* Please note: prescription service is not currently available in Alaska, Arkansas and Texas.

**Important Coronavirus Information

Heartland will be waiving your normal LiveHealth Online copay from now through May 31, 2021. LiveHealth Online is a service that allows participants to see a doctor over the Internet for quick appointments. We recommend members use telehealth when possible to help prevent the spread of infection and improve access to care. If you need to see a physician but are still practicing social distancing, LiveHealth Online is a great choice.

You may need to pay at the time of service but once the charge is received, Heartland will refund any out of pocket expense you may have been charged.

Scroll to Top